Customer Success Associate

Job Description

Customer Success Associates are responsible for the real time support of our product for HR Cloud Customers.

Job Responsibilities

• Work closely with our customers as well as other members of the Customer Support team.
• Communicate with the sales, development and product teams to ensure flawless execution of this support.
• Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.  
• Experience working with HR Software is a huge plus.
• Execute daily customer support operations including responding to questions and following up on reported issues
• Communicate with customers via Real Time Online Chat, Web Tickets and Email
• Replicate reported customer issues and provide details to level 2 support for escalation

Job Requirements

• BA/BS Required with graduating GPA of 3.0 or higher.
• Preferred experience in a technical or customer support role
• Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates
• Ability to understand and escalate issues efficiently and appropriately
• Multi tasking and time management skills