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Customer Success

We Offer an Exceptional Customer Experience

We have worked with many companies to build thriving programs for employee management and development. You can trust that our customer support team is always ready to tailor our HR solutions and align them with your goals. Our in house chat support team is here specifically to help you solve any problems you have

We Provide Fast and Reliable Response

At HR Cloud, we pride ourselves with an IN HOUSE Customer Support Service with a fast response rate that allows us to quickly solve our customers’ concerns. You can always count on us to get back to you as soon as we can, so you can focus on managing your team

Ratings Ratings
Medlinks
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Shirley Garcia | Auditing and Operations Administrator

“I am so impressed with HR Cloud's response times, which is one of the main reasons why I think they are so successful. I never felt that I was on my own or had to try to figure something out since the HR Cloud team was always there to support me.”

Our Dedicated In-House Team is Here to Ensure Your Satisfaction Throughout Your Whole Journey.

Experience the difference of our exceptional in-house customer support team. Reach out to us today, and let us show you the true meaning of exceptional service!

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Lightning-Fast Responses

Our customer support team is trained to respond swiftly to your queries and concerns. Say goodbye to long waiting times and hello to prompt assistance!

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Expertly Trained

Our support team members are equipped with the knowledge and expertise to tackle any issue that comes their way. They undergo rigorous training to ensure they can solve problems efficiently and precisely, leaving you with a seamless experience.

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Customer-Centric Approach

Your satisfaction is our priority. Our team is dedicated to providing personalized support, understanding your unique needs, and delivering tailored solutions. We're here to listen, assist, and make sure you receive the best possible support at all times.

Immediate Help When You Need it

Online chats are handled, on average, in less than a minute. HR Cloud is committed to supporting the productivity of teams no matter their industry. Here’s what our clients have to say about their experience with our customer support.

construction workers

“HR Cloud’s implementation team
was truly exceptional.”

"They built a comprehensive team of analysts, designers, developers, and more, and they all worked closely with us, our vendors, and other third-parties to design and implement a seamless user interface we loved."

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Kaylee Collins | HR Analyst

happy office workers

“Great implementation representative!”

“I like the way the system has many options to fit your industry style and nature of a unique build that fits all teams. Our implementation guy was really helpful with testing and ideas to fit our goals and ever-changing requests.”

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Jessica A | HR Payroll Manager in IT and Services

construction

“User friendly and responsive customer service.”

“The ability to request and receive employee forms needed for employee files. Appreciate that I can create my own forms and distribute as needed. While I haven't used other vendors, I'm happy with HR Cloud.”

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Michael L | HR

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“Easy to implement, excellent customer service.”

“Easy to implement regardless of prior experience with technology or HR software systems. Ability to create customized forms that sync with existing paper forms. Excellent customer service. Very cost-competitive. Mobile app makes it easy for employees to use.”

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Nate S | HR

hcli systems building

“Outstanding customer service 5 out of 5 stars.”

“Excellent service, fast responses, product delivered as expected. We have been using HR Cloud for over a year and are very happy with services. Communications are exceptional.”

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Ramona W | HR Director

happy customer

“The best customer service ever.”

“We’ve been very happy. From the begining when we were transitioning, the flow of communication wa constant and throughout the maintenance of our account has been answered quickly with the most professional and happy customer service.”

Administrator in non-profit organization management

happy office workers

“Great system and excellent customer support.”

“I find that the support you recieve with this system is excellent. When there are things you would like to see in the system, or different functionalities that would better serve your organization, the HR Cloud team listens and works with you to best address the need.”

Administrator in Hospital & Health Care

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Customer Support at Every Step of the Way

Seamless implementation of HR solutions helps drive the success of your team. With HR Cloud's customer support, we guide our clients through every step of the onboarding process.

Workmates Process of Implementation

  • STEP 1: Kick-Off Call
  • STEP 2: Importing Employees
  • STEP 3: System Training - Settings & Posts
  • STEP 4: Configuring Channels and Pages
  • STEP 5: Customizing Kudos and Rewards
  • STEP 6: Go live
Download Workmates Implementation Guide
Introduction to Customer Success Introduction to Customer Success
Introduction to customer success Introduction to customer success

HR Cloud Process of Implementation

  • STEP 1: Kick-Off Call
  • STEP 2: Building Forms & Importing Employees
  • STEP 3: HR Admin, Manager, and Employee Training
  • STEP 4: Configuring Checklists and Portals
  • STEP 5: System Testing
  • STEP 6: Go live
Download Onboard Implementation Guide
What are campaigns

Help Center

  • Access video tutorials about every HR Cloud feature
  • Designated curricula for admins, managers, and employees

Ongoing Support

  • Live In-App Support
  • Email Support
  • Dedicated Account Manager
Customer help

From Startups to the World's Larges Companies

Trusted by leading companies focused on employee culture and experience

Talus pay logo
Span
Veolia
Toyota logo
Osmose
Lever
Spark Power
ASRC Federal
MorseLife
iFit
Tobii
TeleCom logo
iprofessional logo
PENTAX Medical
MEDLINKS logo

Want to Learn More about HR Cloud®?

We'd love to chat with you more about how HR Cloud® can support your business's HR needs.

Book Your Free Demo
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Download Implementation Guide

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Download Implementation Guide