Customer Success

We Offer an Exceptional
Customer Experience

We have worked with many companies to build thriving programs for employee management and development. You can trust that our customer support team is always ready to tailor our HR solutions and align them with your goals.

We Provide Fast and Reliable Response

At HR Cloud, we pride ourselves on having a fast response rate that allows us to quickly solve our customers’ concerns. You can always count on us to get back to you as soon as we can, so you can focus on managing your team.

Ratings Ratings
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Shirley Garcia | Auditing and Operations Administrator

“I am so impressed with HR Cloud's response times, which is one of the main reasons why I think they are so successful. I never felt that I was on my own or had to try to figure something out since the HR Cloud team was always there to support me.”

Immediate Help When You Need it

Online chats are handled, on average, in less than a minute. HR Cloud is committed to supporting the productivity of teams no matter their industry. Here’s what our clients have to say about their experience with our customer support.

“HR Cloud’s implementation team was truly exceptional.”

"They built a comprehensive team of analysts, designers, developers, and more, and they all worked closely with us, our vendors, and other third-parties to design and implement a seamless user interface we loved."

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Kaylee Collins | HR Analyst

“Comprehensive HR solutions”

“Interim Healthcare SLC needed HR technology, and we’re pleased with the results we’ve gained from HR Cloud’s solutions for recruiting, onboarding, and employee engagement. Yet it’s really an opportunity for all Interim franchises.”

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Michael Hawkins | Interim HealthCare SLC

“Easy to implement , Excellent customer service”

“Easy to implement regardless of prior experience with technology or HR software systems. Ability to create customized forms that sync with existing paper forms. Excellent customer service. Very cost-competitive. Mobile app makes it easy for employees to use.”

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Nate S | HR

“Best Customer Service Ever!“

We've been very happy. From the beginning when we were transitioning, the flow of communication was constant and thorough. Any follow up that we've needed and assistance throughout the maintenance of our account has been answered quickly with the most professional and happy customer service.

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Administrator in Non-Profit Organization Management

“Great System and Excellent Customer Support“

I find that the support you receive with this system is excellent. If you need help, the team is on it. When there are things you would like to see in the system, or different functionalities that would better serve your organization, the HR Cloud team listens and works with you to best address the need.

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Administrator in Hospital & Health Care

“Outstanding Customer Service 5 out of 5 Start“

Excellent service, fast responses, product delivered as expected. We have been using HR Cloud for over a year and are very happy with services. Communications are exceptional.

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Ramona W | HR Director

“Great implementation representative!.“

I like the way the system has many options to fit your industry style and nature of a unique build that fits all teams. Our implementation guy was really helpful with testing and ideas to fit our goals and ever-changing requests

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Jessica A | HR Payroll Manager in IT and Services

"Excellent customer support, and overall good product"

Ease of use from a set-up stand point. Excellent customer service support. Ability to take our workflow and implement it immediately. Cloud based. Live Chat is a PLUS!

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Administrator in Hospital & Health Care

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Customer Support at Every Step of the Way

Seamless implementation of HR solutions helps drive the success of your team. With HR Cloud’s customer support, we guide our clients through every step of the onboarding process.

From Startups to the World’s Largest Companies

Trusted by leading companies focused on employee culture and experience

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Spark Power
ASRC Federal
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PENTAX Medical