Meet Maya: Personalized AI Onboarding Agent for Every New Hire

Maya improves frontline onboarding by removing the assumption that every new hire has a desktop computer, a company email address, or time to navigate an HR portal before their first shift. Maya sends SMS prompts to a new hire's personal phone, walking them through HR Cloud onboarding tasks including document uploads, I-9 steps, policy acknowledgments, and compliance training. Organizations like Veolia North America have used HR Cloud to onboard over 10,000 employees via mobile, with completion rates above 75 percent in healthcare and manufacturing environments.

Yes. HR Cloud is an ADP Platinum Marketplace Partner with a certified integration to ADP Workforce Now. When a new hire completes onboarding through Maya, their data transfers into ADP Workforce Now after HR approval, eliminating duplicate entry and keeping ADP as the system of record. The integration supports ADP Workforce Now, ADP TotalSource, ADP Vantage, and ADP RUN. HR Cloud manages the onboarding experience while ADP handles payroll and core HR — both systems stay in sync without manual reconciliation.

Yes. Maya reduces incomplete onboarding paperwork by sending automated SMS reminders at each required step, guiding employees through forms, and giving HR real-time visibility into what is finished and what is not. HR Cloud customers report 3x faster onboarding completion compared to their prior process. Because Maya works over text, employees complete I-9 forms, policy acknowledgments, and compliance tasks before Day 1 without needing to remember a login, reset a password, or access a system they have never seen before.

Maya is built for healthcare onboarding environments where new hires are nurses, care workers, and frontline clinical staff who are hired fast and need to be ready faster. Maya collects credential and license documentation via SMS, sends compliance policy acknowledgment reminders, guides employees through required training steps, and surfaces completion gaps to HR before the first shift. HR Cloud customers including Interim HealthCare and Team Select Home Care use the platform to manage high-volume, high-turnover onboarding across multiple facilities without adding administrative headcount.

Traditional onboarding portals require new hires to receive login credentials, remember a URL, navigate a system they have never seen, and complete forms on a desktop before they have started their job. Maya by HR Cloud replaces that process with an SMS conversation on the employee's personal phone. New hires receive a text, respond to guided prompts, upload documents, and confirm acknowledgments without downloading an app or accessing a computer. For frontline and deskless workforces, that difference in format is the difference between onboarding getting completed and onboarding getting abandoned.

Yes. Maya automates onboarding follow-up via SMS, sending new hires targeted prompts about pending I-9 documents, training acknowledgments, policy sign-offs, and Day 1 preparation tasks on configurable schedules. Reminders trigger automatically when steps remain incomplete or deadlines approach. HR teams monitor progress through a real-time dashboard in HR Cloud without manually calling or emailing individual employees. HR Cloud customers report saving an average of 7 hours per HR team member per week by removing manual onboarding follow-up from their workload.