Streamlining Onboarding and Reducing New Hire Friction at Behavioral Health Company

For Behavioral Progression, Inc, a growing behavioral health company, onboarding new therapists and staff was a frustrating process fraught with inefficiency. The unstructured Word and Google Drive-based system led to frequent questions from new hires, duplicative work for HR, and a lackluster onboarding experience. It became clear a revamp was needed to scale effectively.

After researching options, Behavioral Progression implemented HR Cloud's onboarding software. The automated workflows, reminders, and organization provided by the software led to transformative results across the organization.

"Before implementing HR Cloud onboarding software, our company relied on manual processes involving Word documents and Google Drive uploads to onboard new employees," said Nicole Minard, CEO of Behavioral Progression. "One of the primary challenges we encountered was maintaining organization and staying on top of the onboarding tasks for each new employee."

Streamlined Workflows Reduce New Hire Friction

The streamlined onboarding process enabled by HR Cloud has led to a "significant 60% reduction in procedural queries from new hires." This allows them to start contributing faster with greater confidence.

For new therapists at Behavioral Progression, learning clinic protocols, insurance procedures, and client profiles is now simplified rather than bogged down by inefficient paper-based systems.

"The checklists and training content are so well organized in the software," said a new therapist. "I can easily find what I need to get ready to see clients without constantly asking my supervisor questions."

By reducing the friction new hires experience, HR Cloud has decreased new therapist onboarding time from 4 weeks to just 2.5 weeks on average. This allows them to begin delivering value faster.