Mobile-First Onboarding for 10,000+ Field Employees: Veolia’s Success with HR Cloud

Overview

Who is Veolia?

Veolia North America is part of Veolia Group, a global leader in water, waste, and energy services. With more than 10,000 employees across North America, Veolia delivers critical infrastructure and sustainability solutions in the environmental services sector.

Veolia’s workforce includes a high percentage of field-based employees, many without regular email access or office-based digital tools. To keep operations running smoothly, HR processes like onboarding must be simple, scalable, and adaptable to a variety of work environments.

Challenges

Manual tasks and digital gaps slowed onboarding

Before HR Cloud, Veolia relied on spreadsheets, shared folders, and manual email follow-ups to manage new hires. With multiple checklists, compliance forms, and onboarding steps tied to different roles and payroll systems, even small changes caused workflow disruptions.

• Field employees often lacked access to email or desktop systems
• HR teams couldn’t test changes before rollout
• Managers who hired infrequently required repeated training
• Troubleshooting relied heavily on internal HR staff
• No visibility into login activity or onboarding status

Solutions

An onboarding platform built for real-world operations

With HR Cloud, Veolia implemented a system that matched their complexity and scale, without overwhelming HR teams or end users. The solution offered:

• Custom workflows by business unit, location, and role
• Direct task links delivered via email or SMS
• Mobile-friendly onboarding for field employees
• “Roadshow” training sessions for hiring managers
• Live tracking of task progress and user login activity
• Dedicated support partnership for managing complex, interconnected workflows

To support a distributed team, Veolia developed manager training presentations, help guides, and messaging templates, ensuring every user had the information they needed to complete tasks efficiently.

Results

Stronger onboarding, less friction

With HR Cloud, Veolia reduced the burden on HR coordinators, improved employee experience, and gained more control over onboarding timelines and completion rates.

• 10/10 score from Veolia’s HR team for onboarding impact
• Mobile onboarding widely adopted by field employees
• Reduced support requests for common issues
• Quicker resolution of complex form and workflow problems
• Improved reporting and login tracking
• Fewer escalations, smoother rehires, and better field-level adoption

Today, Veolia uses HR Cloud to onboard thousands of employees annually, replacing slow, manual steps with scalable automation, simplified communications, and real-time support.