There are few, if any, corporate functions that discuss changing their name as frequently as human resources. Even those functions that decide to undergo this transformative process usually do so for just a subset of their team.
In marketing, for example, some departments dumped the term "market research" and have instead begun to use consumer/customer insights. We’ve done this dance within HR as well. Recruiting has become Talent Acquisition and Compensation & Benefits has morphed into Total Rewards.
Yet, despite taking these steps to clarify responsibilities and accountabilities for specific functional areas by renaming them, many HR leaders and teams still struggle with continuing to use the moniker Human Resources as the descriptor for the entire department. This is nothing new. We’ve been having this conversation for years. Years!
As a result of this, over the past decade or so, we’ve witnessed numerous CHRO’s assuming the title Chief People Officer. It's been announced that Mark Levy, the HR Leader at Airbnb, would be assuming the title Global Head of Employee Experience, along with a rebrand of the entire HR Department.
There are companies that have taken this out to every level imaginable. Many organizations are using or considering some of the following names for their HR function:
• Employee Management Care Unit
• People Resource Center
• Talent Management
• People and Development
• Human Relations
• Employee Support
• Talent Resources
• People Operations
• Team Member Services
Let’s just stop.
Changing the name of HR without making fundamental changes to what HR does or how we do it won’t make a single bit of difference. We can call ourselves the "Happy Magic Bean Fairy Tale Factory" (HMBFTF!), but that doesn’t mean we’ll supply magic beans or ensure happy fairy tale endings.
And sometimes, here’s the reality: our employees are over in another part of the building rolling their eyes and snickering at these name changes. It appears to be all flash and no substance. I had a recent conversation with an IT professional whose company’s HR department, with much fanfare, announced a name change from Human Resources to Human Capital Management.
Employees were inundated with memo after memo. A rebranded intranet page was launched. Employee meetings were held to communicate the concept: “We ‘invest’ in capital whereas resources are merely used.” The cynicism among the employees was high. “They can call themselves whatever they want, but HR still seems to stand for Human Roadblock.” Ouch.
Over the past century, we’ve made some dynamic shifts in this name game. Starting off as Industrial and Labor Relations, we’ve since been called things ranging from the Pay Office to the Personnel Department before we latched onto the name Human Resources Department in the 1980s.
“I can’t say this enough: Without HR Cloud, we could not have communicated important project information or demonstrated that we could take on an increased workload. We now provide real-time workforce statistics and productivity reports that have helped us win more projects.”
Is the most important thing deciding what we call ourselves? While I agree that language is important, the deeper issue is what we stand for, and how we demonstrate value to internal and external customers through our behaviors and actions. Are we providing a great experience for our candidates and our employees, from the best onboarding process to a cutting-edge employee engagement platform? Are we connecting their capabilities to the goals and strategies of the organization to bring about success for both individual employees and the company? Do we support and empower our employees? Do we offer an employee rewards system? Do we care?
Are we, no matter what we call ourselves, being human?
Those, in my estimation, are the questions to which we need to seek answers.