12 Common Problems With Onboarding New Hires in 2023 (Plus 8 Best Ways to Onboard New Hires)

Jun 06, 2022
12 Common Problems With Onboarding New Employees in 2022 (Plus a Free Onboarding Checklist and Templates for 2022)
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Whenever you hire new employees, you should be performing employee onboarding to help your new hires learn their job. However, if you aren't giving them a proper onboarding experience, your new employees may struggle to understand and perform their duties. You may find yourself losing employees faster than you can hire them.

What are common mistakes that people make with their onboarding platform, and how can you avoid them?

If you're concerned about your onboarding software, don't worry. Read on for a few common mistakes that you should avoid with your HR onboarding software.

1. Misleading Job Descriptions

Onboarding mistakes can happen long before you begin the recruiting process. If you want capable employees who can perform the duties you need, then you need to start with a comprehensive and for your new HR professional.

Make sure that you reassess job listings before attempting to hire new employees (in-house or with the help of true outsourcing). Are the job duties listed still accurate? Has anything crucial changed about the job position since you last listed it?

If you want long-term employees, make sure you change any relevant information so that your new hires are getting all the information they need. This will help make the onboarding process much easier and give your employees the chance to do a great job with their new position!



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2. Little to No Pre-Boarding

Pre-boarding is a way for you to supply your new employees with all of the necessary paperwork and information they need before beginning their new careers. Your hiring manager should offer them plenty of time with their pre-boarding materials before beginning the official onboarding process. This will give them the time to read and digest important information about the job.

This time should also be used to equip new employees with any gear or software that they need for their new positions. This could include name badges, new hire onboarding software, login information for work websites, and more. Make sure you give them all of the necessary information to use these tools as well!

While this can be difficult with remote onboarding, pre-boarding is still a crucial aspect of the boarding process. Ensure the new hire has all of the necessary paperwork to succeed through their email or through written letters! An employee handbook is a fantastic way to help with pre-boarding as well. Alternatively, you can create a digital brochure containing all the information your employees will need in their new position!onboarding new hires

3. The First Day

Some companies spend so much time worrying about the information their new employees learn that they forget to help them enjoy their new positions. This can give your new hires negative impressions about the workplace, which you should try to avoid.

Your employee onboarding process should be about more than just paperwork and information. Your small business should also strive to make sure that your employee's first day is a pleasant one! Take the time to ensure that your company is welcoming and friendly to your new hires.

Your new employees should feel like a part of your work family on their first day. Ask for their names, welcome them into the team, and ask basic questions about themselves and their lives. This will make them feel more comfortable and happy working with you.

Show that your company culture is accepting and friendly to give your new hires a great first day!onboarding software

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4. Neglecting Feedback

Gathering feedback is a crucial aspect of finding HR onboarding solutions. If you want to continue to improve the experience of your new employees during the onboarding program, you should allow them a chance to give feedback.

Give your new hires several different methods of inputting feedback. That way, you can discover new ways to improve future onboarding sessions. This will make your employees feel heard and appreciated!onboarding

5. Providing Quality Information for New Employees

You may think that sharing information from previous onboarding sessions will be enough to give your new employees an explanation of their new positions. However, if you haven't taken the time to overview the information you're sharing, you may discover that you've given them inaccurate or low-quality information.

Double-check and ensure that whatever information you give to your employees is accurate and up to date. Otherwise, they may become frustrated and fail to properly do their new jobs.onboarding process

6. Establishing Goals and Expectations

You shouldn't be the only person tracking the goals and progress your employees are making. During your onboarding process, you should set out clear and concise goals for each of your employees. Keep them simple at the start, then gradually push them to accomplish more.

Your employees should also be able to track their individual and group goals through employee onboarding systems. This will aid their transition into their new job and help them perform new tasks. best onboarding software

7. Neglecting to Explain Your Employee Onboarding Software

Your employee onboarding software is crucial to easing your new employees into their new positions. If you fail to properly explain the software to your new hires, however, you are going to run into some serious problems. Even if you have all of your information set out for your new hires and have a place for it, your employees won't be able to do anything with it without understanding your onboarding system software.

Make sure you give an in-depth explanation of your onboarding software to all of your employees. Answer any questions that they may have and give them time to learn how to use it. onboarding software

8. Giving Too Much Information Too Quickly

While getting as much information to your employees as possible may be important, you can easily overload your new employees. Attempting to force your employees to learn everything about their new jobs within a short time frame is a great way to ruin their chances of success. 

Spread out the information you intend to teach your employees over an appropriate length of time. Make sure your employees have a chance to digest the information they are learning so that they can act accordingly.

You can also include an employee FAQ in your employee onboarding systems to help them answer questions in their own time. Take the time to determine what your new hires' most common questions are and upload them to your employee onboarding system to help them learn the ropes more easily.

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9. Staying Consistent

While changes to your onboarding program may be necessary, you should still try to keep your training program as consistent as possible. Sure, disruptions and unexpected events may occur that you just can't account for. However, you should try to keep onboarding checklists to ensure your employees are all getting the same information.

Constantly changing how you onboard employees every time you hold a meeting can confuse your employees and make your job more complicated. Keep a list of activities, goals to achieve, and documents necessary before starting up an onboarding session.

10. Addressing Cultural and Generational Differences

There are bound to be some cultural and generational differences between your new employees and older employees. Everyone you hire deserves to be treated with equal amounts of respect, no matter how new to the company they may be. 

No matter what generational or cultural differences you see among your new hires, show all of your team members courtesy and respect during their onboarding experience. That way, they will have an excellent employee experience while working for you.

11. Assuming New Skills Won't Need Refreshers

Your new hires will need to learn relevant skills for their new positions, so training them right off the bat is an obvious necessity. However, you may think that teaching them once is all it takes to train them in the position. This couldn't be further from the truth.

Your new hires will benefit from refresher courses on new skills they learn. Even workers that have been around a bit longer could improve by relearning important material. Don't hesitate to give your new and older employees multiple opportunities to learn and refresh their abilities. 

12. Onboarding Information for Individual Roles

You may be tempted to train your employee in multiple facets of your company. However, this can overwhelm your employee and ultimately isn't useful.

The information that you share with your new employees should be relevant for their positions. There's no reason for your HR onboarding software to involve understanding how to sell products; instead, you should focus on introducing them to other members of your team and helping with internal relations, such as introducing your new HR professionals to your existing HR teams.

There will be some information that will apply to everyone in your company. However, the information that you give during employee onboarding should be tailored to the position your new employees will be filling. Make sure you include only information that is relevant to the job that they will be performing.


Hiring managers have many responsibilities when onboarding personnel. It helps to have a new hire checklist to make sure that you cover all the bases—especially in the face of the new normal.

8 Tips on How to Onboard New Hires


As a business owner, C-suite manager, or Human Resources manager, you know that the recruitment and selection process for new employees can be costly. More costly, however, is a poor onboarding process for new hires, since it has been shown to lower productivity, increases inefficiencies, and lead to higher employee turnover.

Why is employee onboarding important? Aside from boosting general employee morale, increasing employee engagement, and increasing and consolidating the level of trust employees have in the company, you mean? That would be because at the end of the day if the HR employee onboarding process is not up to scratch, your company is less likely to achieve its revenue targets.

The bottom line is that a lackluster HR onboarding process of new employees will have a negative impact on your bottom line.

There is a whole art and science attached to the process of onboarding new employees. At HR Cloud, we've got the science down to a fine art. Before we get into detail about that, let's talk about the eight best ways to onboard those new hires.

Hard Facts

Figures vary, but it is said that more than half of new employees leave their place of employment within the very short space of one year. And about one-quarter of new employees start looking around for another job after six months.

Since only about one-third of all companies have even formulated what is important when onboarding, we're guessing that you could do with some onboarding process tips. The first is to strategize.

Answering the following questions will be helpful in formulating your  onboarding strategy:

  • What is the employees onboarding process and what does it mean to our company?

  • When does onboarding start?

  • How long does onboarding last?

  • What impression do we want a new employee to have of the company at the end of their first day or week?

  • What do new employees have to know almost immediately about our company culture and work environment?

  • Have you determined the role that direct supervisors, co-workers, and the Human Resource department will assume in the onboarding process?

  • Have you set goals for new employees? What kind of goals are these?

  • What feedback mechanism is in place to gauge the success of the onboarding process?

Defining your strategy broadly so that it encompasses the onboarding of employees at all levels of the company structure.

1. Recruitment and Selection

To get the right people for the right job, you need to have an effective recruitment and selection process. Hiring people is all about acquiring the talent you need to make your company profitable. Answer these questions to find out how much groundwork you need to do before job candidates dust their feet on the company's interview welcome mat:

  • Do you have a Careers or Vacancies page on your website?

  • How else (agencies, industry-specific platforms, LinkedIn) do you reach job seekers?

  • Do you have a proper job description for the position being advertised?

  • Do you recruit internally before recruiting externally?

  • What other methods of candidate engagement do you have (college outreach, other publicity)?

  • What kind of reputation does your company have as an employer?

The size of your company will determine your recruitment strategy and how you present what you can offer any potential employee.

1. Recruitment and Selection

2. Prepare For the Employee's Day One

Did you know that there is onboarding software to make sure you have ticked all the boxes for each new hire? HR Cloud has developed Onboard, employee onboarding software that makes communicating between everyone involved so much easier than it used to be.

The software includes email and mobile app notifications, comprehensive workflows when it comes to communicating before the new hire arrives. It also serves as a central repository for information about the job itself, the new hire, and who reports to whom. In other words, the software connects everyone to everyone else to ensure that everyone is in the loop.

In addition, the software enables the new hire to complete all the E-forms and other details of their profile before their first day of work. The full HR Cloud experience with the Employee Directory, with profile pics, names, and designations of all employees will enable the new hire to become familiar with the people at their new workplace before setting foot inside the building.

The HR Cloud employee onboarding software features a progress report module, aside from the employee self-service, automated E-forms completion, and custom workflow sections. Anyone who has access (such as the Payroll manager) can see at a glance how much of the necessary form filling has already been done by the new employee, and what other tasks still need to be done by established employees.


3. Contact Your New Hire Before the First Day

Often there is quite a time-lag between the offer of employment and acceptance exchange and the first day on the job. Immediately on receiving the acceptance from the job candidate, it is always a good idea to reply, confirming when they start and what the program for the first week will be. 

You will need to copy the reply to your colleagues using the Onboard software so that they can set up appropriate reminders and notifications for themselves too. It also gives your colleagues the opportunity to communicate easily with you (as the main contact person) for the new hire.

About one week before Day One, send an e-mail to the new hire to keep up their enthusiasm for the job they are about to start. That way, you minimize any nervousness they might be feeling. The e-mail can be brief and friendly. If necessary, you can detail any documents the prospective employee needs to bring with them on the first day.

You can let the new hire know that they are free to ask any questions before their first day.3. Contact Your New Hire Before the First Day

4. Standardize the Welcome Pack

Your company should have a standardized Welcome pack for all new employees. These days, most of the things an employee needs to familiarize themselves with the company's mission, values, and history are best provided in digital format.

The same is true of your Employee Handbook. The ideal place for this is on the HR onboarding portal, where the handbook can be fully indexed and searchable, making it an easy and lasting source of information. Including a section on "What is the HR onboarding process?" will help new entrants to appreciate that HR will play just important a role in their employment as achieving performance standards set by their managers. 

Formulating the content of the Employee Handbook is, of course, a separate exercise involving input from all managers, and even all employees. The employee handbook document, of which there are many examples online will detail your company's policies, guidelines, and rules. It should be clear, unbiased, and structured in a way that facilitates updates of single sections should any policies or guidelines change.

Present some part of the welcome pack to the new hire in paper format. Even if it is a card with the e-mail address and password they should use when they first log in.

The HR contact should introduce the new employee to everyone, including the C-suite managers on their first day or two. Introductions may be kept brief, but done on a team by team, or department by department basis. Introductions should start with the people the new hire will be working with most closely and then move on to those further afield.

One important introduction is to the new hire's designated onboarding buddy.

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5. Appoint an Onboarding Buddy

The onboarding buddy or a go-to person should be a peer or team member who has already worked for the company for quite some time. It should be someone who can do a reasonably good job of answering all the questions the new hire might be a little timid to ask their manager. The idea is to make the new employee feel comfortable on a fairly informal basis within the culture of the company and offer them a grassroots perspective.

By contrast, the new hire's manager will have their own role to play during onboarding that will be directly related to the actual work.


6. Prepare the Workspace as Part of the Onboarding Process for New Hires

What is new employee onboarding, if not making space for the new employee? 

Will the new employee need a desk, chair, laptop and mobile and a key to an office door? Make sure that these essentials are ready before the first day.  Personal touches, such as a company mug or pen or scratchpad would also be a good idea.

7. Go Beyond the First Week

Human Resources would have been involved in the recruitment and selection of the new employee. To increase chances of retaining your new employee, you need to keep checking up on them at regular intervals that go way beyond the first week. Most experts recommend a one-on-one once a month for the first year. Such meetings can be scheduled well in advance and focus on the employee's experience of the company and any challenges.

These meetings may or may not be directly linked to performance reviews depending on your corporate culture and possible level of engagement with HR Cloud's Workmates recognition and reward software.

In any case, from the employee's perspective, it is encouraging to see a trajectory of meetings planned ahead that will deal with their experience in the workplace. It gives a sense of purpose and one of belonging, both good indicators of better employee retention.


8. Defined Training Paths

The new hire's training will be entirely dependent upon the level at which they enter the company structure. Many employees are hired precisely because they already have the skillset and experience the company needs. Others will need immediate training as part of their first few months on the job.

Whatever the case, the likely path or training options available to the new hire should be outlined during the interview and onboarding process. Some companies also impose training obligations on employees, e.g., to attend a fixed number of hours of continuous professional development related to their role and responsibilities within the company each year.

These training aspects go hand in hand with key performance indicators (KPIs). An employee needs a clear understanding of what constitutes success in their job. Well-crafted KPIs with well-structured evaluations at specified intervals is motivational.

Effective KPIs lead to increased productivity and better retention levels too.

Onboarding Process Tips

We hope that these onboarding process tips have given you practical ideas that you can action. At HR Cloud, we know that all the above ways to onboard news hires are easy to achieve by using our Onboard software in combination with other components of our suite of HR management software solutions.


Methodical onboarding helps new hires adjust to their team role. What’s more, it sets a standard for what’s expected of them. Most importantly, methodical onboarding sets new employees up for success.

Successful onboarding delivers better staff performance. It also results in improved employee satisfaction. In turn, your company will enjoy improved employee engagement and retention.

Keep reading for our free onboarding checklist and templates for 2021. You can also download our free New Employee Orientation Checklist here.

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Things to Remember: A Hiring Checklist

Modern HR professionals face new onboarding challenges. Comprehensive onboarding is a win-win for everyone. A systematic method of introducing a new employee to your company can help you to overcome today’s obstacles.

The following checklist offers 12 steps you’ll want to consider as part of your onboarding process.

1. Submit job requisition before the final hiring decision
2. Prepare new hire paperwork
3. Procure new hire devices and equipment
4. Set up new hire on all relevant systems through IT
5. Set up new hire workspace
6. Schedule new hire orientation
7. Send welcome email or packet to new employee
8. Provide new hire with a facility tour
9. Introduce new hire to peer mentor
10. Announce the hiring of the new employee internally
11. Schedule post-hire meeting one to two weeks out for onboarding feedback
12. Schedule 30-, 60- and 90-day check-ins with new hire

Of course, these are general items that you’ll want to include in your new employee checklist. You can add or remove items as needed.

There are many steps involved in preparing a new hire for their role successfully. A new hire orientation checklist can help you to make sure that you don’t miss important tasks.

The early stages of employment set the tone for employee sentiment. By following a methodical employee onboarding checklist, you can deliver the best employee experience possible.

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Onboarding Templates for Hiring Managers

It may surprise you how often companies overlook establishing a concrete onboarding process. Many firms throw their onboarding process together at the last minute. This practice is ill-advised.

A poor onboarding experience can have a negative effect on morale and employee engagement. A few industry-specific templates may help you to build the perfect onboarding process for your company.

You most likely know a great deal about your company’s onboarding process. However, you may not have considered the process as a whole.

Onboarding is the entire process that encompasses bringing a new hire into your organization. In addition to completing paperwork, you’ll also want to provide the best experience possible.

The following industry-related templates may help you to ensure that you don’t miss any vital onboarding steps.

General Onboarding Template

Again, you’ll need to prepare any needed employee paperwork. This paperwork might include tax forms, compliance documentation, and basic details about the new employee’s roles and responsibilities. In addition, you’ll want to:

• Approve employee paperwork
• Discuss project goals with the employee’s supervisor
• Discuss roles and responsibilities
• Prepare employee workspace

You also want to assign any required reading, training, or other steps that will help your new employee get up to speed.

Onboarding new hires

Retail Onboarding Template

In a retail setting, you’ll want to collect any vital forms that the new hire must complete. You’ll also want to schedule a welcome video screening or provide online access for the same. In addition, you’ll want to:

• Go over job expectations and performance requirements
• Introduce your new hire to employees and team members
• Schedule a facility tour, including an explanation of technology and systems

Furthermore, you’ll want to provide your new hire with more specific or advanced training if needed.

Food and Beverage Industry Onboarding Template

The food and beverage environment is fast-paced. You’ll want to start the onboarding process by highlighting employee work duties and introductions to staff members.

You also want to assign a mentor that will help your new hire learn the intricacies of the job. In addition, you’ll want to:

• Inform all staff members of the new hire
• Schedule follow-up meetings for feedback if needed
• Schedule performance reviews for the first week and month

You’ll also want to provide the new hire with opportunities to ask questions or to provide them with more information if needed.

Field Operative Onboarding Template

With company field operatives, you’ll want to confirm the home office location and job start date. You’ll also want to provide your new hire with contact information and other important details.

Also, you want to send an employee welcome packet or email before the new hire starts. In addition, you should:

• Confirm start date 3 to 5 days ahead of schedule
• Deliver field-based equipment such as a laptop, mobile device, or other specialized equipment
• Provide access to needed documentation

You’ll also want to schedule regular check-ins for the first week and beyond to make sure that your new hire is getting up to speed adequately.


Remote Worker Onboarding Template

Onboarding a remote worker requires clear communication. For instance, you must provide a written explanation of a new hire’s role and responsibilities clearly.

You must also clearly communicate your company’s culture, mission, values and other details.
In addition, you’ll want to:

• Craft interview questions that clearly communicate the work environment of your company
• Prepare all important documents, such as the job offer, tax forms, job description, and other information
• Walk the new hire through company-specific information, such as your organizational chart, directory, handbooks, and other information

You’ll also want to make arrangements to have all documents e-signed with highly capable HR software. Fortunately, you’ve come to the right place to learn about just such a solution.

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Thinking Beyond Your New Hire Checklist

HR Cloud is a powerful tool for delivering employee engagement. With our platform, you’ll make your new hires feel like part of the team. More importantly, you’ll keep them excited, motivated, and informed throughout their career.

We provide you with the tools that you need to encourage existing team members and welcome new hires. Furthermore, our technology makes it easy for you to show staff that they’re part of a team with informal recognition, kudos, and other great forms of encouragement.

With HR Cloud, you can recognize and reward employees early and often. What’s more, you can maintain a two-way conversation with your staff members seamlessly.

We also provide resources that enable you to train employees on existing systems such as company internets and CMSs. With our platform, you can easily provide your staff with the information that they need to do their jobs.

You can also use our technology to schedule regular meetings. You can use these meetings to answer questions or provide feedback about employee performance.

With HR Cloud, you’ll have everything that you need to manage the employee experience successfully—from start to finish.

Setting the Stage for Effective Onboarding

New hires must consume a lot of information. It helps to provide new hires with information in chunks. This technique enables new hires to process information better and get up to speed faster.

For example, you can start out by training a new hire on your company’s values, mission, and goals. An overview of their job-related project and deliverable responsibilities is ideal for the next phase of training.

Next, you can provide them with information about the company structure, such as your various departments and workflows. Here, you’ll also want to go over the key people in charge of running the company.

You also want to provide a separate training where you can dive into a new employee’s role and responsibilities. During this part of training, you’ll also go over whom the new hire reports to and introduce them to their coworkers.

During the next training chunk, you can introduce the new hire to your company tools. You’ll want to provide step-by-step guides to help your new employee become familiar with the tools that they must use to do their job during this training phase. As you can see, new hires have a lot of information to consume.

Manual onboarding processes can prove frustrating. However, automation can help you to streamline the training process.

With HR Cloud, you can deliver clear and consistent training to your employees. What’s more, you can develop customized compliance, onboarding, and action-item checklists to ensure that every new hire experiences the best onboarding process possible.

Get Hiring Right from Day One

Hopefully, our free onboarding checklists and templates for 2021 will get your future hiring initiatives off to a solid start. With HR Cloud, you can automate your new employee orientation checklist for maximum productivity.

Our technology enables you to create a memorable onboarding process. What’s more, it will enable you to improve HR productivity and deliver a professional onboarding experience.


Handling Employee Onboarding Properly

Employee onboarding is a crucial program for your new employees, so take the time to make sure that your program and employee onboarding software are high-quality. Your new employees deserve the chance to learn and thrive in their new positions. Remote work can make onboarding difficult, so keep these common mistakes in mind the next time you are planning on improving your onboarding software!

Does your onboarding platform need a boost, but you aren't sure where to go for help?

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We're here to help you. Contact us with any questions or concerns you have about our employee onboarding software and continue reading our blog for more helpful tips.



About Author: This article is written by our marketing team at HR Cloud. HR Cloud is dedicated to providing powerful solutions for your HR teams and creating an exceptional employee experience. Our aim is to help your company improve employee engagement, onboarding, and to save you valuable time!

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